What Headset to Choose for Call Centers and Remote Work?
Introduction
When working in a call center, tech support, or remotely, sound quality is a key factor. Even with good internet, a poor headset can ruin the communication experience. In this article, we'll explore what to look for when choosing and which models offer the best price-quality ratio.
1. Key Selection Criteria
| Parameter | What Matters |
|---|---|
| Connection Type | USB (for PC) or Bluetooth (for mobility) |
| Microphone Noise Cancellation | Essential for call centers and calls |
| Comfort for Extended Wear | Soft ear cushions, adjustable headband |
| Weight | Lightweight headset (under 200g) doesn't fatigue during long work |
| Compatibility | Windows, macOS, Zoom, Teams, Skype, etc. |
2. Wired or Wireless?
- Wired (USB / 3.5mm) — reliable, no delays, suitable for call centers.
- Wireless (Bluetooth) — mobility and freedom of movement, but requires charging.
Recommendation: for office and professional calls — USB model, for hybrid work — Bluetooth headset.
3. Best Headset Models of 2024
🎧 Jabra Evolve2 40 (USB)
Professional headset with passive noise cancellation and soft ear cushions. Microphone with directional voice pickup. Compatible with Teams and Zoom.
Pros: excellent microphone, high ergonomics.
Cons: price from $120.
🎧 Logitech H390 (USB)
One of the most popular models for offices. Simple connection, good microphone, volume control on the cable.
Pros: reliability, microphone with noise cancellation.
Cons: no headband adjustment.
🎧 Sennheiser SC 60 USB ML
Professional headset, Microsoft Teams certified. Excellent speech transmission, durable build.
Pros: crystal clear sound.
Cons: above-average price (~$110).
🎧 Plantronics Voyager Focus 2 (Bluetooth)
Premium wireless headset with active noise cancellation (ANC) and battery life up to 18 hours.
Pros: full comfort and freedom of movement.
Cons: high cost (≈ $300).
🎧 Redragon Ares H120 (3.5mm)
Budget option for beginners or students. Universal model, compatible with PC and laptops.
Pros: price under $20.
Cons: no noise cancellation, average microphone.
4. Usage Tips
- Regularly clean the microphone and ear cushions.
- Don't set volume to maximum — it damages hearing and sound quality.
- When working in a noisy environment, enable noise cancellation mode or use the microphone closer to your mouth.
5. Comparison Table Summary
| Model | Type | Noise Cancellation | Price | Rating |
|---|---|---|---|---|
| Jabra Evolve2 40 | USB | Yes | ≈ $120 | 9/10 |
| Logitech H390 | USB | Yes | ≈ $50 | 8/10 |
| Sennheiser SC 60 | USB | Yes | ≈ $110 | 9/10 |
| Plantronics Voyager Focus 2 | Bluetooth | ANC | ≈ $300 | 10/10 |
| Redragon Ares H120 | 3.5mm | No | ≈ $20 | 6/10 |
Conclusion
Conclusion: wired headsets from Jabra or Logitech are ideal for call centers. For hybrid work and online meetings, it's better to choose a Bluetooth model with noise cancellation (Plantronics, Sennheiser). Before purchasing, test your microphone on DoCam.io.
Check how your microphone sounds right now on DoCam.io.